iOS activation troubleshooting - Saracroche

Can't enable Saracroche in your iPhone settings? Don't panic, this issue is known and easy to fix by following the steps below.

This issue does not come from Saracroche: it is related to iOS not always loading call-blocking extensions correctly.

Step 1: Basic checks

First, make sure that:

  1. You have opened Saracroche at least once after installation. This is essential for the extension to appear in settings.
  2. Go to Settings > Phone > Call Blocking & Identification and check whether Saracroche appears in the list.
  • If Saracroche does not appear at all in this list, go straight to step 3.
  • If Saracroche appears but the toggle stays greyed out or does not respond, go to step 2.

Step 2: Restart the device

A simple restart often unlocks the extension.

  1. Turn off your iPhone by holding the side button and a volume button simultaneously (or just the side button on older models).
  2. Slide to power off.
  3. Wait 30 seconds.
  4. Turn your iPhone back on by holding the side button.
  5. Go back to Settings > Phone > Call Blocking & Identification and enable Saracroche.

If the problem persists, move to the next step.

Step 3: Wait and restart

iOS may need time to load the extension.

  1. Wait about 1 hour.
  2. Restart your iPhone (as described in step 2).
  3. Go to Settings > Phone > Call Blocking & Identification.
  4. Saracroche should be visible, enable the corresponding toggle.

Repeat if needed. If it still does not work, move to the next step.

Step 4: Reinstall the app

Reinstalling starts from a clean slate.

  1. Delete Saracroche: press and hold the app icon on the home screen, then tap "Remove App" and confirm.
  2. Restart your iPhone (as described in step 2).
  3. Reinstall Saracroche from the App Store.
  4. Open the app once.
  5. Go to Settings > Phone > Call Blocking & Identification and enable Saracroche.

If it still does not work, iOS has a problem that cannot be fixed simply. Back up to iCloud so you lose nothing, then reset your phone. That is unfortunately the only solution. You can report the issue to Apple via the feedback form.

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