Calls are not being blocked by the app, what should I do?

First check that the number is in the Saracroche database via the reverse lookup. If it is not there, it is simply not known yet: report it from the app.

In the app, you can view the list of numbers in the "Lists" tab. If a call that should have been blocked by the app was not, this may be due to a bug between the app and the phone.

Android

There may be several causes:

• App closed: you may have closed the app, which prevents it from working when you receive a call.
• Phone restart: some phones have an issue with the Phone app and Saracroche. A restart may be enough.
• Power saving: the app may have been stopped by Android's battery optimization. Use the Disable battery optimization option in the Saracroche app settings to avoid this.
• Phone app bug: depending on the phone brand (especially Chinese ones), call blocking may behave randomly. It is recommended to use Google's Phone app for example.

iOS

There may be several reasons:

• An iOS update: the block list may have been unloaded from your iPhone. To fix this, reset the lists from the Saracroche app settings.
• iOS bug: the call-blocking part may have an issue. Saracroche cannot know whether a number is registered with iOS, because the app sends numbers to block or identify one by one, but iOS gives no feedback. You can also reset the lists in the app.

Recommendations:

• Do not close the app.
• Enable background refresh.
• Set up the shortcut so the app updates regularly.